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Membership Terms and Conditions

Membership Terms

Chapter 1: General Provisions

Article 1 [Purpose)

These terms and conditions are provided by “Staz Hotel Premier Dongtan” (hereinafter referred to as the “Company”) to members of the “Staz Hotel Premier Dongtan” website (hereinafter referred to as “Service”), terms of use, and matters related to membership registration and procedures and other necessary matters.

Article 2 (Effect of Terms and Conditions)

1. These terms and conditions take effect by posting on the service screen or notifying members by e-mail or other methods after the disclosure procedure in accordance with Article 31 of the Telecommunications Business Act and Article 21-2 of the Enforcement Rules of the same Act.
2. The company may change these terms and conditions, and the changed terms and conditions take effect by notifying or notifying the change.

Article 3 (Rules other than the terms and conditions)

Matters not specified in these terms and conditions shall be governed by the Telecommunications Basic Act, the Telecommunications Business Act and other related laws and regulations.

Article 4 (Definition of Terms)

Definitions of terms used in these Terms and Conditions are as follows.
1. Member: Customers who have signed a service use contract with the company
2. ID: A combination of letters and numbers selected by the member for member identification and member service use
3. Password: A combination of letters and numbers set by the member to protect the member's confidentiality
4. Operator: A person selected by the company for the overall management and smooth operation of the service

Chapter 2 Service Use Agreement

Article 5 (Establishment of Use Agreement)
1. When a member clicks the “Agree” button in response to the question “Do you agree to the above terms and conditions?”, it is considered to agree to these regulations.
2. The contract of use is established when the company approves the member's application for use.

Article 6 (Application for Use)
Application for use is made online by recording the following in the registration application form.
· name
· ID
· password
· e-mail
· Address (optional)
· Phone number

Article 7 (Approval of Application for Use)
1. The company approves when a member applies for use by accurately filling out all matters set forth in Article 6.
2. The company may withhold approval for application for use that falls under any of the following subparagraphs.
① If there is not enough room in the facility
② In case of technical difficulties
3. If the company deems it necessary, the company may not approve the application for use that falls under any of the following subparagraphs.
① If your name is not your real name
② In case of application using someone else's name
③ In the case of applying for use with false information
④ In case the application was made for the purpose of disturbing the social well-being or morals
⑤ In case the application requirements set by the company are insufficient

Article 8 (Content of Service)
We provide services such as discounting rates when using the hotel's facilities to members and providing information using e-mail, and specific service details are posted on the website separately.

Chapter 3 Service Use

Article 9 (Obligations of the company)
1. The company does not disclose or distribute the member's personal information known in relation to the provision of the service to a third party without the consent of the member. However, if there is a request from a state agency in accordance with the provisions of laws such as the Framework Act on Telecommunications, if there is a request for investigation of a crime, if there is a request from the Information and Communication Ethics Committee, or if there is a request according to the procedures prescribed in related laws It doesn't.
2. Regarding personal information provided by an individual, in principle, the company retains the provided information for one year, and it is automatically extended by one year unless the individual raises a special objection.

Article 10 (Obligation for member ID and password management)
1. Members are responsible for all management of member IDs and passwords. Members are responsible for all consequences arising from negligence in managing the user ID and password assigned to the member and illegal use.
2. If their ID is used illegally, the member must notify the company of the fact.

Article 11 (Change of Contract Matters)
Members must make online corrections in the event of any changes to the information provided at the time of application.

Article 12 (Responsibilities of Members)
1. Members must abide by the matters notified by the company, such as related laws and regulations, the provisions of these terms and conditions, usage guides and precautions, and must not engage in any other acts that interfere with the company's business
2. Members may not engage in any commercial activities using the service without the prior consent of the company.
3. Members may not copy, reproduce, change, translate, publish, broadcast, or otherwise use or provide the information obtained by using the service to others without the prior consent of the company.
4. Members shall not engage in any of the following acts in connection with the use of the service.
① In case of illegal use of another member's ID
② Acts for the purpose of criminal acts or other acts related to criminal acts
③ In case of harming good customs or other social order
④ Acts that defame or insult others
⑤ Acts that infringe on the intellectual property rights of others
⑥ Hacking or spreading computer viruses
⑦ Transmitting certain contents such as advertising information against the will of others
⑧ Any act that interferes with or is likely to interfere with the stable operation of the service
⑨ Acts that violate other related laws

Article 13 (Provision of Information and Posting of Advertisements)
1. The company may provide members with various information deemed necessary while using the service by posting them on the website.
2. The company may disseminate advertisements related to service operation through e-mail, letter mail, and wired media.

Article 14 (Suspension of Service Provision)
1. The company may suspend the provision of services in any of the following cases.
① In case of unavoidable circumstances due to construction such as maintenance of service facilities
② In case the telecommunication service is suspended by the key telecommunication business operator stipulated in the Telecommunications Business Act
2. The company may restrict or suspend all or part of the service when there is an obstacle to normal service use due to a national emergency, power outage, service facility failure, or excessive use of the service.

Article 15 (Copyright of Posts)
The rights to the materials posted on the service are as follows.
① The rights and responsibilities of the posting belong to the publisher, and the company cannot use it for commercial purposes without the consent of the publisher. However, this is not the case for non-commercial purposes and also has the right to publish in the service.
② Members may not commercially use the data posted on the service, such as processing or selling information obtained using the service.

Article 16 (Termination of Contract and Restriction of Use)
1. When a member wishes to cancel the contract of use, the member himself/herself must apply for cancellation to the company through the service.
2. The company may terminate the service use contract if the member violates Article 12 and other provisions of these terms and conditions and does not resolve it within the prescribed period of the company.

Article 17 (Compensation for Damages)
The company is not responsible for any damage to the member in relation to the service provided free of charge, except in cases where the damage is caused by the company's gross negligence.

Article 18 (Immunity, Compensation)
1. The company does not bear any responsibility for the content, such as the accuracy and reliability of information, data, facts, etc. posted on the service by the member, and the member uses the service under his/her own responsibility, and posts or transmits it using the service The member is responsible for any damage or any disadvantage in relation to the selection of materials or other service use.
2. In violation of the provisions of Article 10, the company shall not bear any responsibility in relation to the transaction of goods between members or between members and third parties through the service, and regarding the benefits expected by members in relation to the use of the service No responsibility.
3. Members are responsible for any damage caused by negligence in the management and use of member ID and password or for illegal use by a third party.
4. If a member violates Article 12 and other provisions of these terms and conditions, the company bears responsibilities to the member or a third party, and the company suffers damage through this, the member who violates these terms and conditions shall be liable to the company You must compensate for any damages that have occurred, and you must indemnify the company from the damages.
Article 19 (Settlement of Disputes)
1. The company and members must make every effort necessary to amicably resolve disputes related to the service.
2. Notwithstanding the provisions of Paragraph 1, if a lawsuit is filed due to the dispute, the court having jurisdiction over the location of the company's headquarters shall be the competent court.

[Appendix]
(Effective Date) This regulation is effective from October 27, 2020.

Reservation Terms and Conditions

Cancellation Policy
Reservations can be canceled or changed until 16:00 3 days before check-in. After that, cancellations or changes will incur a penalty in accordance with hotel regulations.
If you cancel before 16:00 2 days before the check-in date, 30% of the room rate will be charged as a penalty for the first reservation.
If you cancel before 16:00 one day before the check-in date, 50% of the room rate will be charged as a penalty for the first reservation.
100% of the room rate will be charged as a penalty for cancellation after 16:00 one day before the check-in date.

Consent to collection and use of personal information (required)

Article 1 General Provisions
“Staz Hotel Premier Dongtan” (hereinafter the “Company”) values the personal information of customers and complies with the Act on the Promotion of Information and Communications Network Utilization and Information Protection.
Through the privacy policy, the company informs you about the purpose and method of using the personal information you provide and what measures are being taken to protect your personal information.
When the company revises the privacy policy, it will be notified through the website notice (or individual notice).

Article 2 Personal information items to be collected
The company collects the following personal information for membership registration, consultation, service application, etc.
1. Required items: login ID, password, name, email, mobile phone
2. Optional items: whether to receive advertising mail, address
3. Personal information collection method: website, written form, fax, telephone
4. The company does not collect personal information that may clearly infringe upon the rights, interests or privacy of customers, such as ideology, belief, and past medical history, without the provisions of laws and regulations or the consent of the customer.

Article 3 Purpose of collection and use of personal information
The company uses the collected personal information for the following purposes.
1. Performance of the contract for the provision of services
2. Member management, identity verification according to membership service use, personal identification, confirmation of intent to join, age verification, complaint handling, complaint handling, etc., delivery of notices
3. Use for marketing and advertising, and delivery of advertising information such as events

Article 4 Period of retention and use of personal information
After the purpose of collecting and using personal information is achieved, the company destroys the information without delay without exception.

Article 5 Destruction procedure and method of personal information
In principle, the company destroys the information without delay after the purpose of collection and use of personal information is achieved.
The destruction procedure and method are as follows.
1. Destruction procedure: The collected personal information is destroyed without delay when the customer deletes the member ID or requests to cancel the membership, or when the purpose of receiving the personal information notified to the customer in advance is achieved.
2. Destruction method: Personal information stored in electronic file format is deleted using a technical method that cannot reproduce the record. Personal information printed on paper is shredded with a shredder or destroyed through incineration.

Article 6 Provision of personal information
In principle, the company does not provide users' personal information to external parties. However, exceptions are made in the following cases.
1. When users agree in advance
2. In accordance with the provisions of laws and regulations, or when there is a request from the investigation agency in accordance with the procedures and methods stipulated in the laws for the purpose of investigation

Article 7 Withdrawal of consent to collection, use and provision of personal information
1. The customer can withdraw the consent to the collection, use and provision of personal information at any time. Withdrawal of consent can be done by clicking the "Withdraw membership" button on the website or by contacting the person in charge of personal information management and the person in charge in writing, by phone, or e-mail, and the company takes necessary measures such as deletion of personal information without delay.
2. In the event that the customer has taken measures such as destroying personal information by withdrawing consent, the company will notify the customer at the request of the customer.
3. The company will make it easier to withdraw consent (withdrawal of membership) to the collection of personal information than to collect personal information.

Article 8 Consignment of handling of personal information
The company entrusts the collection, storage, processing, use, provision, management, destruction, etc. (hereinafter referred to as “handling”) of customers’ personal information to an external professional company to facilitate business performance such as better service and customer convenience You can.
If the company entrusts the handling of customer's personal information to an external professional company, the details of the consignment work and the consignee are as follows.
- Trustee: Nanugo Co., Ltd.
- Consignment work: customer information and reservation system management
- Trustee: Nanugo Co., Ltd.
- Consignment business: website operation and management

Article 9 Rights of users and their legal representatives and how to exercise them
Customers can exercise the following rights in order to prevent damage caused by incorrect information in advance by securing the accuracy and safety of personal information in relation to the use and processing of personal information.
1. Reading and Correction of Personal Information: Customers can view or correct your personal information registered as a member at any time through the “Starz Hotel Premier Dongtan” website.
2. Collecting opinions and handling complaints: The “Starz Hotel Premier Dongtan” website opens a window where customers can raise their opinions and complaints regarding personal information protection. If you have any complaints regarding personal information, please send your opinion to the person in charge of personal information management (as stipulated in Article 12 below) on the "Starz Hotel Premier Dongtan" website, and we will take action and notify you of the result.

Article 10 Collection of personal information by cookies
The company does not use cookies to store and find information about members from time to time.

Article 11 Protection of personal information of children under the age of 14
The company does not allow users under the age of 14 to sign up for membership. However, in the case of contract-related information, the information must be collected with the consent of the legal representative.

Article 12 Civil service related to personal information
In order to protect customers' personal information and handle complaints related to personal information, the company has designated the relevant department and personal information manager as follows.

Person in charge of personal information management: Im Chang-seok
Phone number: 031-650-7709

You can report any complaints related to personal information protection that occur while using the company's services to the person in charge of personal information management or the department in charge.
The company will promptly and sufficiently respond to users' reports.

If you need to report or consult on other personal information infringement, please contact the following organizations.
1. Personal Dispute Mediation Committee (www.1336.or.kr/1336)
2. Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
3. Supreme Prosecutors' Office Internet Crime Investigation Center (http://icic.sppo.go.kr/02-3480-3600)
4. National Police Agency Cyber Terror Response Center (www.ctrc.go.kr/02-392-0330)

Article 13 Consignment and entrustment of personal information processing
The company does not entrust the processing of personal information to an external company without the consent of the information subject.
The company entrusts the processing of personal information as follows, and in accordance with relevant laws and regulations, the company stipulates necessary matters so that personal information can be safely managed in the consignment contract.

- Consignment processing agency
Nanugo Co., Ltd. (Customer information and reservation system management)

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Privacy Policy Guide

Article 1 Items of personal information to be collected and methods of collection

end. Items of personal information to be collected

“Staz Hotel Premier Dongtan” collects the following minimum personal information as essential items to provide smooth customer consultation and various services.
• Required items: name, contact information (phone number), e-mail
*If you refuse to consent to the collection of essential items or use, you will not be able to receive the service.

I. How to collect personal information

The hotel collects personal information in the following ways.
• Reception consent screen on the homepage

Article 2 Purpose of collection and use of personal information

end. Items of personal information to be collected

“Staz Hotel Premier Dongtan” sets the priority of services to be developed more efficiently based on the personal information provided by existing users to the hotel when developing new services or expanding contents, and provides content that users need in a reasonable way. You can choose to provide. In addition, the collected information and usage details are as follows.

Category Collection items Purpose of use Retention period Collection method
Required contact information for customer center: phone number, email
Other information: Name Contact information: Communication route for contact and guidance for service implementation, delivery of notices, complaint handling, etc. Other information: 1 year inquirer Website
Required contact information for customer center: phone number, email
Other information: Name and contact information: Website until refusal to send newsletters
Required contact information for customer registration (Opera): name, phone number
Other information: Email address, nationality, passport number (resident registration number)
Financial information: card number, card expiration date
Contact information: communication channels such as customer identification, room reservation service, contact and guidance for service provision, delivery of notices, complaint handling, etc.
Other information: Guarantee for room reservation
Registration card, phone reservation, online reservation up to 5 years after the stay or the deadline stipulated by law
Optional contact information: address
Other information: date of birth, company name, position
Contact information: Contact and guidance for service provision
Other information: customer identification and statistical analysis, new service and event information
Category Collection items Purpose of use Retention period Collection method
Required contact information for banquet use: phone number
Email Other Information: Name (Korean / English)
Contact information: contract and service fulfillment
Other Information: Customer Identification
2 year banquet contract after the event
Optional contact information: address
Financial information: card number, card expiration date Contact information: billing
Financial information: payment of down payment and guarantee for event cancellation and postponement
Article 4 Sharing and Provision of Personal Information

The hotel uses the personal information of users within the scope notified in "Article 2, Purpose of Collection and Use of Personal Information", and uses the user's personal information outside the scope without the user's prior consent or, in principle, uses the user's personal information externally. not disclosed.
However, exceptions are made in the following cases.
In accordance with the provisions of laws and regulations, or when there is a request from the investigation agency in accordance with the procedures and methods stipulated in the laws for the purpose of investigation

Article 5 Period of retention and use of personal information

Personal information is collected and used within the scope of ‘Items of Personal Information Collected’, and the collected personal information is destroyed after the purpose of using personal information is achieved.
However, the following information is retained for the specified period for the following reasons.

end. Reasons for information retention according to related laws

If it is necessary to preserve it in accordance with the provisions of related laws, such as the Consumer Protection Act, the hotel keeps member information for a certain period of time as stipulated by the relevant laws and regulations. In this case, the hotel uses the stored information only for the purpose of storage, and the retention period is as follows.

• Records on contract or subscription withdrawal

• Reason for retention: Consumer Protection Act

• Retention period: 1 year

• Records of consumer complaints or disputes

• Reason for retention: Consumer Protection Act

• Retention period: 1 year

• Website visit history

• Reason for retention: Communications Secret Protection Act

• Retention period: 3 months

Article 6 Personal information destruction procedure and method

In principle, users' personal information is destroyed without delay when the purpose of collection and use of personal information is achieved. The hotel's personal information destruction procedure and method are as follows.

end. destruction procedure

• Information entered by users for customer consultation and provision of various services is transferred to a separate DB after the purpose is achieved and stored for a certain period of time according to internal policies and other information protection reasons (refer to retention and use period) It will be destroyed later.
• The personal information will not be used for any other purpose other than being retained except as required by law.

I. Destruction method

• Personal information printed on paper is shredded or destroyed through incineration.
• Personal information stored in electronic file format is deleted using a technical method that cannot reproduce the record.

Article 7 Technical/Administrative Protection Measures for Personal Information

The hotel is taking the following technical/administrative measures to ensure safety so that personal information is not lost, stolen, leaked, altered or damaged in handling users' personal information.

end. Countermeasures against hacking, etc.

The hotel is doing its best to prevent personal information from being leaked or damaged by hacking or computer viruses.
Data are frequently backed up in preparation for damage to personal information, and the latest vaccine program is used to prevent leakage or damage to users' personal information or data, and to ensure safe transmission of personal information over the network through encrypted communication, etc. are doing
In addition, an intrusion prevention system is used to control unauthorized access from the outside, and we are trying to equip all possible technical devices to secure security systematically.

I. Minimization and training of handling staff

The company's personal information processing staff is limited to the person in charge, and a separate password for this purpose is given and updated regularly, and through frequent training for the person in charge, compliance with the personal information processing policy of "Starz Hotel Premier Dongtan" is always emphasized. are doing

All. Operation of a private information protection organization

In addition, through the in-house personal information protection committee, etc., we check the implementation of the “Starz Hotel Premier Dongtan” personal information processing policy and whether the person in charge is complied with, and if any problems are found, we are working hard to correct them immediately. However, the hotel is not responsible for any damage not attributable to the hotel, such as the user's negligence or an accident in an area not managed by the hotel, even though the hotel has fulfilled its obligation to protect personal information.

Article 8 Contact information of the person in charge of personal information management and the person in charge

You can report any complaints related to personal information protection that occur while using the hotel's services to the person in charge of personal information management or the department in charge.
The company will promptly and sufficiently respond to users' reports.

Personal Information Protection Officer
Name: Im Chang-seok
Affiliation: Management support
Tel: 031-650-7709
Position: Representative
Email: stazpremier@stazpremier.com

Personal Information Protection Manager
Name: Im Chang-seok
Affiliation: Management support
Tel: 031-650-7709
Position: Representative
Email: stazpremier@stazpremier.com

If you need to report or consult on other personal information infringement, please contact the following organizations.

• Privacy Infringement Report Center privacy.kisa.or.kr / 118 without area code
• Supreme Prosecutors' Office Cyber Investigation Division www.spo.go.kr / 1301 without area code
• National Police Agency Cyber Security Bureau www.ctrc.go.kr / 182 without area code

Article 9 Miscellaneous

We inform you that this “Staz Hotel Premier Dongtan” Privacy Policy” does not apply to the collection of personal information by websites linked to “Staz Hotel Premier Dongtan”.

Article 10 Obligation to notify

If there are any additions, deletions, or modifications to the current personal information processing policy, we will notify you through the 'Notice' on the website at least 7 days prior to the revision. However, if there is a significant change in user rights, such as collection and use of personal information or provision of personal information to a third party, it will be notified at least 30 days in advance.
• Announcement date: October 27, 2020

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